Troubleshooting Ring Camera Color Problem | Expert Tips and Solutions

Hey there! Are you facing issues with the color quality of your Ring Camera? Well, you’re not alone! Many Ring Camera users have been experiencing similar problems lately.

The Ring Camera is widely known for its exceptional video quality, but a sudden color change can be problematic. I understand the importance of optimal video quality when using a security camera, especially when identifying potential threats.

In this article, we’ll explore the issue in detail and provide some effective solutions to the query “Ring camera color problem” to enhance the color quality of your Ring Camera. So, let’s dive in!

What Is a Ring Device?

The Ring is a home security device that allows users to monitor their homes with the help of its camera. The Ring devices capture full-color footage and feature motion-activated recording, two-way audio capabilities, night vision, remote access, and more.

Here are a few features of a Ring device:

• Motion-activated recording
• Two-way audio capabilities
• Night vision
• Remote access
• Real-time notifications
• Cloud storage of video recordings
• Compatibility with Alexa and other smart home devices
• Ability to create a “Neighbors”

How Does Color Night Vision Work?

Ring’s color night vision technology offers enhanced visibility and safety in low-light conditions. It allows the user to see clearer, more vibrant video recordings of their home or business, even with little or no light. This unique feature goes beyond traditional black-and-white night vision cameras to deliver improved image clarity.

The Ring camera color night vision feature is accomplished by leveraging advanced imaging technology and illumination. The camera utilizes infrared light to illuminate its monitor area and capture clear images, even in complete darkness. Additionally, a high-performance image sensor captures the resulting images with improved clarity that traditional black and white cameras lack.

Below are a few features of how color night vision work:

IR Night Vision Feature

Ring devices offer an IR night vision feature that allows users to monitor their homes in the darkness. This feature uses infrared light outside the visible spectrum and captures black-and-white footage at night. Other features include:

• Clear black & white video footage, even in complete darkness
• Improved low-light sensitivity for more accurate recordings
• Enhanced illumination range to cover a greater area of visibility
• Ability to detect motion up to 30 feet away
• User-adjustable setting to control brightness and contrast levels
• A wide angle of view to cover a larger area
• Digital pan & zoom capabilities for closer inspections
• Real-time video streaming with minimal lag time.

Color Night Vision and False Color

Ring devices also offer Color Night Vision, a proprietary technology that allows users to see color video footage in the dark. This feature uses False Color, an algorithm combining infrared and visible light to create images that appear as if they were taken during the daytime. Features include:

• Enhanced visibility of colors in low-light conditions
• Ability to adjust exposure levels for better visibility in dark areas
• Improved contrast and clarity of outdoor footage
• Ability to see activity up to 30 feet away.
• Improved motion detection in dark areas
• Reduced noise and graininess of video footage
• Ability to capture color images in complete darkness
• Compatibility with a variety of Ring devices.

What Causes a Ring Device to Show Green/Purple/Pink Video Footage?

Sometimes when using a Ring device, the video footage may appear to have a green, purple, or pink tint. This issue is usually caused by incorrect camera settings or insufficient lighting in the monitored area. Additionally, this problem can be caused by damaged hardware components or software issues.

Below are a few possible causes of a Ring device showing green/purple/pink video footage:

Activated Color Night Vision

When Color Night Vision is activated on a Ring device, it can cause the video footage to appear discolored or distorted. This occurs when infrared and visible light combines at different ratios, resulting in images with an unnatural green/purple/pink tint. Some of the causes of this issue include:

• Incorrect settings for brightness and contrast levels
• Damage to the camera lens
• Blocked infrared lights
• Exposure to direct sunlight or bright light sources
• Interference from other wireless devices in the area
• Faulty hardware or software
• Too much humidity or dust in the environment
• A loose connection to the power source.

Stuck IR Filter

In some cases, the IR filter on Ring cameras can get stuck and prevent infrared light from entering the camera. This can cause discoloration or distortion in the video footage, resulting in green/purple/pink-tinted images. Some of the causes of this issue include:

• Dirt or dust on the lens
• Damage to the filter through physical contact
• Exposure to extreme temperatures
• A loose connection between the camera and the power source
• Interference from other wireless devices in the area
• Faulty hardware or software
• Incorrect settings for brightness and contrast levels
• Poorly configured night vision settings.

7 Best Ways to Fix a Stuck IR Filter In Your Ring Device to Tackle Ring Camera Color Problem

If you’re experiencing green, purple, or pink-tinted video footage from your Ring device, it could be due to a stuck IR filter. Several factors, including dirt or dust on the lens, incorrect settings for brightness and contrast levels, or exposure to extreme temperatures, can cause this.

Fortunately, there are several steps you can take to try and fix this issue. Below are some tips on how to fix a stuck IR filter in your Ring device:

1. Reboot Your Ring Device

The first step to fixing a stuck IR filter on your Ring device is to reboot the device. This can help reset any settings or software that may be causing the issue, and it can also clear out any dust or debris that might be blocking the infrared light from entering the camera lens. To restart your Ring device:

1. Unplug the power cable from the device.
2. Wait at least 10 seconds before plugging the power cable back in.
3. Allow the device to finish resetting itself, and then check if the issue has been resolved.

2. Clean Your Camera Lens

If rebooting your Ring device does not help, you may need to clean the camera lens. Dust and debris can block the infrared light from entering the lens and cause discoloration in the video footage. To clean your camera lens:

1. Gently wipe down the exterior of the camera with a microfiber cloth.
2. Use a cotton swab dipped in rubbing alcohol to remove any stubborn dirt or debris from the lens.
3. Allow the lens to dry completely before testing the camera again.
4. Check if the issue has been resolved.

3. Adjust Night Vision Settings

If cleaning your camera lens does not help, you may need to adjust your night vision settings. This can help reduce the amount of infrared light entering the device and prevent discoloration in the video footage. To adjust your night vision settings:

1. Open up the Ring app on your mobile device and select your connected Ring device.
2. Go to the “Night Vision” tab and adjust the settings according to your preference.
3. Save your changes and check if the issue has been resolved.

4. Gently Tap Your Ring Device

If adjusting your night vision settings does not help with the issue, you may need to tap your Ring device gently. This can help dislodge any dirt or debris blocking the infrared light from entering the camera lens and causing discoloration in the video footage. To gently tap your Ring device:

1. Gently press down on the device with your fingertip.
2. Tap the device lightly, working your way around the lens.
3. Check if the issue has been resolved.

5. Replace Your IR Filter (if Necessary)

If all of these steps fail to resolve the issue, then you may need to replace the IR filter on your Ring device. This can help restore the visibility of infrared light and prevent discoloration in the video footage. To replace your IR filter:

1. Turn off the power to your Ring device.
2. Unscrew the faceplate from the front of the device and carefully remove it.
3. Locate the IR filter and unscrew it from the device.
4. Install a new IR filter on the device, ensuring it is securely fastened.
5. Reattach the faceplate and turn on the power.
6. Check if the issue has been resolved.

6. Adjusting the Light

If these steps fail to resolve the issue, you may need to adjust the light levels around your Ring device. This can help reduce any bright spots that could be causing issues with the visibility of infrared light and prevent discoloration in the video footage. To adjust the light levels:

1. Look for any bright spots in the area around your Ring device.
2. Move any lamps or other light sources away from the device, or adjust them to a lower setting.
3. Check if the issue has been resolved.

7. Call Customer Service

If these steps fail to resolve the issue, you may need to contact customer service for further assistance. They can help provide advice and troubleshooting tips to help resolve the discoloration in your Ring device’s video footage. To call customer service:

1. Open the Ring app on your mobile device and select “Help & Support”.
2. Contact customer service by calling the provided number or sending an email.
3. Explain your issue and provide any relevant information requested.
4. Follow their instructions to resolve the issue.
5. Check if the issue has been resolved.

Conclusion

We hope this article has helped you understand why your Ring camera may produce unusual colors like green, purple, and pink. You should have a clearer image of what’s happening by troubleshooting the issue with our simple tips above.

If all else fails and you still can’t get your camera to work properly, or if it continues to show strange hues, we suggest contacting customer service for further assistance. Good luck!

Frequently Asked Questions

How to fix the Ring floodlight camera pink screen?

If you are experiencing a pink screen on your Ring Floodlight Camera, the first step is to check the power sources. Ensure all cables and adapters are securely connected, and your camera has enough power.

You may also want to try resetting the device by pressing and holding the Reset button for 10 seconds. If these steps do not resolve the issue, you must contact Ring customer service for further assistance.

What does Ring camera green light mean?

The green light on a Ring camera indicates that the device is powered and connected to your Wi-Fi network. It should flash while setting up the camera but will remain solid when it’s in use.

If the green light is blinking or off, there may be an issue with the power source or connection. Be sure to check all cables and adapters to ensure that your camera has enough power.

How to fix the Ring doorbell night vision not working?

To troubleshoot the Ring Doorbell night vision not working, start by checking the brightness and contrast settings in the App. Make sure they are set correctly for optimal nighttime viewing.

You should also ensure that the power source is securely connected and that your device has enough power.

If these steps do not resolve the issue, try resetting the device by pressing and holding the Reset button for 10 seconds. If these steps do not resolve the issue, contact Ring customer service for further assistance.

How to power cycle the Ring camera?

To power cycle, your Ring Camera, unplug the device from its power source. Wait at least 30 seconds before plugging it back in. This will reset any issues with the camera and allow it to reconnect to your Wi-Fi network.

If you are still experiencing issues after power cycling your device, contact Ring customer service for further assistance.

References:

Ring. Turning Color Night Vision On or Off in the Ring App. https://support.ring.com/hc/en-us/articles/360038559351-Turning-Color-Night-Vision-On-or-Off-in-the-Ring-App